Account

Account Verification

• Why do I need to verify my account?
• When do I need to send the verification documents?
• Acceptable types of documents
• How do I know if my documents have been verified?
• Why have my documents not been approved?
• Why do I need to verify my payment methods?

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Account Communication

• How do I modify my contact preferences?
• I received an Email/SMS stating that I’m eligible for winnings/ cashback/ personal offer. How do I claim it?
• Why I do not receive any emails from Europa casino?
• Contact us

Security

• Who is eligible to play?
• How do I secure my account?
• What I do have to do if I received a suspicious email and/or SMS on behalf of Europa Casino?

General Account Queries

• Can I have more than one open account at Europa Casino?
• What does my VIP level mean?
• Email Validation

Changing Personal Details

• How I can update my Billing Address?
• How can I change the email address registered in my account?