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  1. Europa Casino - Help Center
  2. General

General

General Queries

  • How to create an account
  • How I can find Game Rules?
  • Acceptable Devices
  • Can I change my username?
  • I have an issue logging in, what should I do?
  • I can’t get the casino game to start when I click on it. What should I do?
  • See all 7 articles

Account Basics

Account Verification

  • Why do I need to verify my account?
  • When do I need to send the verification documents?
  • Acceptable types of documents
  • How do I know if my documents have been verified?
  • Why have my documents not been approved?
  • Why do I need to verify my payment methods?
  • See all 7 articles

Responsible Gaming

Live Casino

  • What are Live Casino Games?
  • Chat Rules

Deposits

Bonuses

Withdrawal of winnings

  • Minimum and Maximum withdrawal amounts
  • Why I am unable to withdraw my winnings?
  • Time frame to receive withdrawals
  • Am I able to cancel my withdrawal?
  • Why have I not received my withdrawal in full?
  • How do I withdraw my winnings?
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    Responsible Gaming

© 2023 Europa Casino
  • Europa Casino is a brand operated by Universe Entertainment Services Malta Limited (C-60452). Universe Entertainment Services Malta Limited is licensed and regulated by the Malta Gaming Authority. Europa Casino holds through Universe Entertainment Services Malta Limited the following license: MGA/B2C/249/2013 (issued: August 1st, 2018).
  • Registered Address: Universe Entertainment Services Malta Limited, Level 3, Valletta Buildings, South Street, Valletta, VLT1103. Malta
  • Gambling can be addictive. Play responsibly.

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