General

General Queries

• How to create an account
• How I can find Game Rules?
• Acceptable Devices
• Can I change my username?
• I have an issue logging in, what should I do?
• I can’t get the casino game to start when I click on it. What should I do?
• See all 7 articles

Account Basics

Account Verification

• Why do I need to verify my account?
• When do I need to send the verification documents?
• Acceptable types of documents
• How do I know if my documents have been verified?
• Why have my documents not been approved?
• Why do I need to verify my payment methods?
• See all 7 articles

Responsible Gaming

Live Casino

• What are Live Casino Games?
• Chat Rules

Deposits

Bonuses

Withdrawal of winnings

• Minimum and Maximum withdrawal amounts
• Why I am unable to withdraw my winnings?
• Time frame to receive withdrawals
• Am I able to cancel my withdrawal?
• Why have I not received my withdrawal in full?
• How do I withdraw my winnings?